Frequently Asked Questions

How soon can you respond?

Our goal is to reach the job site in one hour or less. We’re available for service 24 hours a day, 7 days a week. Simply give us a call along with some basic information, and one of our representatives will meet you within the hour in most cases.

Will my insurance cover the cost of water damage restoration?

Most homeowner insurance policies cover water damage restoration jobs. While there are specific reasons an insurance policy could disqualify for coverage,  in most cases, it’s covered.  Give us a call, and we’ll send someone to assess the damage and give some insight into what may or may not be covered based on over 15 years of experience.  

Will you work with my insurance company?

Absolutely! Most of our work is approved through insurance companies. Taking the correct approach is a win-win situation for all parties involved. Our goal is to complete the job as quickly and efficiently as possible. It saves the homeowner, insurance company, and our company happy and satisfied. 

What is the cost of water damage restoration?

Most people who call us have homeowners or condo association insurance policies. For homeowners insurance, policy deductibles are typical; $250, $500, or $1000. The out-of-pocket expense to customers is equal to their deductible or less. Our goal is to keep your costs minimal without sacrificing the quality or service.

What causes water damage?

Water damage has many causes. In fact, it has too many to list here. But, outside of natural disasters such as flash flooding and hurricane-related flooding, most are due to common household plumbing issues, roof damage and normal wear and tear, wind damage, and much more.  Most water damage calls we receive are plumbing related, or in areas prone to getting wet, remaining wet, damp or humid. This generally includes bathrooms, kitchens, laundry rooms, and the space the water heater calls home. 

How do you detect water damage?

The first step to identifying water damage is a visual inspection, but we also have moisture meters that can test the moisture content of studs, wood, ceramic, tiles, concrete, and other surfaces.  Then you have odors. Musty smells that linger in specific locations in the home or building are also clues to water damage and potential mold growth. is a signature giveaway for hidden mold growth, usually below cabinets, near sinks, tile showers, etc. 

What are the different types of water damage?

This is a more complex question than first meets the eye. First, let’s address the three types of water and where you find them. It should make the answer clear once you understand the types of water we’re dealing with. They include:

1. Clean Water

Clean water is the water that comes out of your plumbing and generally comes from the city or county you live in. It also includes well water with a proper setup. It’s where most water damage comes from inside the home and is usually related to plumbing leaks.

2. Grey Water

Grey water is used in the sink when washing dishes, showering, or bathing. We often see leaking drain hoses from dishwashers and washing machines in the laundry room, and that dastardly kitchen sink plumbing in your cabinets is a constant source of misery for homeowners, as well as tile showers and wax rings going bad on toilets. Fittings and gaskets wear over time, and the inevitable happens.

3. Blackwater

Blackwater is water that contains human waste or sewage in general, flood water, storm surge, or any other water that can be laden with a mix of chemicals, household cleaners, industrial products. Blackwater contamination can be as simple as an overflowing toilet that floods your bathroom flooring or as massive as areas flooding from storm surges. Whether you live in the city or out in the country, flood water is always considered to be “blackwater,” and you should never get in it.

How long does the water damage restoration process take?

The complete process from start to finish can be as short as a day or two and as long as five days for most residential jobs.  The average is about three days. It could take longer if there is a lot of damage throughout an entire home, but that’s not the norm. 

What kind of equipment do you use for water damage restoration?

We have commercial/industrial-level water extractors to remove as much water as possible. We have a host of air scrubbers and HEPA filters to keep any potential mold spores in check and prevent them from spreading throughout the home. Dehumidifiers suck up the moisture in the air as it’s being dried out, condensing it and either routed to a working drain or outside. We also use a lot of blowers to force drying at a rapid rate. But before all of this happens, we use moisture meters and/or infrared camera systems to see hidden damage and exposure. While other types of equipment are used in the process, these examples will be the most prominent. 

How do you prevent mold growth after water damage?

The first step is to get the damaged areas dry and clean. Once that process is complete, we encapsulate with EPA-approved solutions with anti-mold and bacteria protection.  While the mold and bacteria killers in these formulas are important, encapsulating organic materials such as wood and other common building materials denies mold access to their food source, which is necessary for mold growth. Mold needs a food source and moisture to reproduce. Encapsulate the materials, and their residency is over forever. 

Can you handle both residential and commercial water damage restoration?

Absolutely! We’re equipped with big box trucks loaded and on standby for commercial water damage jobs, regardless of size or scope. We’re just as well set up with a fleet of pre-prepped vans for residential water damage calls. We have the credentials, equipment, manpower, and experience to do the job quickly and efficiently for both types of restoration projects. 

Are you certified and trained water damage restoration professionals?

Yes! Not only do we have certified water damage experts, but we also carry all necessary insurance, licenses, and required schooling and certificates to be qualified by the state of Florida. We also carry all the needed certifications, training, and state recognition for mold testing and remediation.

Give us a call; we’ll ensure your home is safe, clean, and protected from future issues.